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Voice over IP (VoIP) Explained

Posted On: 2006-04-25
Length: 55:29

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Hello, and welcome to the show. I'm Anita Campbell, your host. I'm so glad you could join us for another edition of Small Business Trends Radio. The topic of today's show is "Voice Over IP in Plain English." Dan Hoffman, president and CEO of M-5 Networks, is our featured guest today. There's been a lot of talk about voice over IP recently, but there is still a great deal of confusion about what voice over IP actually does, who uses it, and how it can benefit a small business. So listen and hear about how voice over IP technology is actually a simple concept that has the ability to transform the way you do business.

But first, we have our regular weekly feature, our Today's Trend segment. Today's Trend is how the Internet and technology has revolutionized our communications. The Internet, common technology platforms such as Microsoft Windows, and low-cost easy communications have lowered cost structures and opened up new markets for small businesses. They've made it easier, faster and cheaper for us small businesses to do business. Today's small business has access to much the same communication tools as employees in Fortune 500 companies. This levels the playing field for small businesses to the point where we can compete successfully with larger enterprises because our cost structures can be kept at reasonable levels. Moreover, technology surrounding communications has gotten easier for us to implement and use.

For instance, it used to be that only corporations of a certain size could afford a Telex machine to send instant communications over long distances. Now many of you listeners today, 25 years later, after I first saw a Telex machine, may never have actually seen a Telex. It's ancient history today. Instead, even a one-person small business has access to email, instant messenger and voice over IP through our computers on our desktop. Not so long ago, long distance telephone lines were very expensive to put in and charges were quite expensive. Making a long distance call was a really big deal. We didn't have options such as...

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